Use Cases
For Customer Success Teams:
Turn customer-reported issues
into actionable insights
For Support teams, CSMs, onboarding specialists.
JotGo helps Customer Success teams capture, track, and escalate customer-facing issues with full context — without slowing down the support workflow.
The Challenges Customer Teams Face
Product teams often struggle with fragmented feedback and unclear issue reports:
Customers often report vague issues
CS teams struggle to gather full context
Engineering receives incomplete info
Hard to measure issue impact across customers
Escalation workflows are inconsistent
How JotGo supports Customer Success
Where JotGo delivers the biggest impact in your daily operations.
Capture customer issues with clarity
Recordings, screenshots, and metadata ensure engineering gets customer issues with complete context.
Convert support tickets into structured bugs
Connect JotGo with Zendesk or other tools to escalate seamlessly.
Understand customer impact
Dashboards show recurring issues affecting multiple accounts.
Close the feedback loop
Track fix progress and share updates with customers confidently.
Key Use Cases
Where JotGo delivers the biggest impact in your daily operations.
Connect JotGo with your
customer success tools.
Turn customer-reported issues into structured, developer-ready bug reports — directly from your helpdesk.
Convert user feedback into support tickets.
Create issues inside Jira with full metadata and attachments.
Connect customer interactions to product improvement.
