Turn customer-reported issues into actionable insights.
For Support teams, CSMs and onboarding specialists. JotGo helps Customer Success teams capture, track and escalate customer-facing issues with full context - without slowing down the support workflow.
From report to resolved.
JotGo connects the whole workflow - capture, triage and resolve without the back-and-forth.
Capture in one click
Anyone reports a bug straight from the page - no setup.
Context auto-attached
Screenshot, browser console & steps captured for you.
Triage per client
Assign, prioritise & track in a workspace per client.
Push to your tools
One click to Jira, Linear, Zendesk & Slack - fully synced.
Tracked to resolved
Live status and shareable links keep everyone in the loop.
The challenges customer
teams face.
Every bug that lands without context, in the wrong channel or with no clear status costs your team hours - and makes clients wait. Here’s where agencies lose the most time.
Customers often report vague issues
"It's broken" with no screenshot, no steps and no context leaves your team guessing at what went wrong.
Customers capture a screenshot and JotGo attaches the technical context automatically.
CS teams struggle to gather full context
Chasing browser versions, screenshots and reproduction steps eats up hours of valuable support time.
Browser, device and session data are attached to every report - no chasing needed.
Engineering receives incomplete info
Half-complete tickets bounce back to CS for clarification, delaying every single fix.
Reports arrive engineering-ready with logs, steps and environment data included.
Hard to measure issue impact across customers
There's no clear way to see which bugs affect the most accounts, users or revenue.
Dashboards surface recurring issues and the accounts they impact.
Escalation workflows are inconsistent
Every rep escalates differently, so issues slip through the cracks between support and engineering.
Structured, one-click escalation routes issues the same way every time.
How JotGo supports
Customer Success.
Where JotGo delivers the biggest impact in your daily operations.
Capture customer issues with clarity.
Recordings, screenshots and metadata ensure engineering gets customer issues with complete context - the first time, without the back-and-forth.
Complete reports arrive first time, every time.
Convert support tickets into structured bugs.
Connect JotGo with Zendesk, Linear or your other tools to escalate customer issues into developer-ready bug reports seamlessly.
Nothing is lost between support and engineering.
Understand customer impact.
Dashboards show recurring issues affecting multiple accounts, so you can prioritise what matters most to your customers and your business.
Focus engineering on the bugs that hurt retention.
Close the feedback loop.
Track fix progress and share updates with customers confidently - with shareable status links that need no login and keep everyone informed.
Customers stay informed without a single status email.
The results speak for
themselves.
JotGo meets enterprise security standards without slowing teams down.
Questions, answered
Yes. Share a capture link or embed the widget so customers report in one click, with no login or setup required.
Shareable status links let customers follow progress from reported to resolved, with no more back-and-forth email threads.
A screenshot or recording, console logs, browser, OS, viewport and reproduction steps, automatically, so CS never has to ask what were you doing.
Reports flow straight into Jira, Linear, Zendesk and Linear with full context attached, so engineering can pick them up without a single follow-up.
Give your customers a better way to report bugs.
Set up your customer-facing widget in minutes.