JotGo Privacy Policy

1. INTRODUCTION

Welcome to JotGo, a software-as-a-service ("SaaS") platform operated by Digital Avenues Pte. Ltd., a company registered in Singapore ("JotGo," "Company," "we," "us," or "our"). This Privacy Policy outlines how we collect, use, process, and protect your personal data when you access our website (www.jotgo.io) and use our services ("Services").

By using JotGo, you agree to the collection and use of your data in accordance with this Privacy Policy. If you do not agree, please discontinue the use of our Services immediately.

2. DATA WE COLLECT

We collect various types of information to provide and improve our Services, including:

2.1 Personal Information

Account Information: Name, email address, phone number, company name (if applicable), and account login credentials.
Billing Information: Payment details, including credit card or payment provider information (processed through third-party payment gateways such as Stripe).
User Content: Any feedback, bug reports, or comments you submit through JotGo.

2.2 Technical Information

Device and Usage Information: IP address, browser type, operating system, device type, and activity logs.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance user experience and track interactions with our Services.
Third-Party Integrations: Data retrieved from connected platforms (e.g., Jira, Monday.com) when users integrate JotGo with third-party tools.

2.3 Communications Data

Support Requests: Information shared with our customer support team.
Marketing Preferences: Details on whether you have opted in or out of marketing communications.

3. HOW WE USE YOUR DATA

We use collected information for the following purposes:

To Provide Services: Deliver JotGo's core functionalities, including bug tracking, feedback management, and workflow automation.
To Improve Our Services: Analyze usage patterns and optimize platform performance.
To Communicate with You: Send account-related updates, technical notices, and customer support responses.
For Security and Compliance: Detect fraudulent activities, ensure compliance with legal obligations, and protect user data.
For Marketing and Promotional Activities: Send newsletters, product updates, and offers (you may opt-out at any time).

4. DATA SHARING AND DISCLOSURE

We do not sell or rent your personal data. However, we may share data with:

Service Providers: Third-party vendors assisting in payment processing, analytics, and hosting (e.g., Stripe for payments, AWS for cloud storage).
Business Transfers: If JotGo is involved in a merger, acquisition, or asset sale, your data may be transferred to the new entity.
Legal Compliance: When required by law, court orders, or to enforce our Terms & Conditions.
Third-Party Integrations: When users voluntarily connect JotGo with other services (e.g., Jira, Monday.com), data may be shared with those providers.

5. DATA RETENTION

We retain your data as long as your account is active or necessary to fulfill service obligations.
Certain data may be retained longer for legal, compliance, or security purposes.
Users may request data deletion, subject to certain exceptions where retention is required by law.

6. DATA SECURITY

We take industry-standard security measures to protect your data, including:

Encryption: SSL encryption for data transmission.
Access Controls: Role-based access permissions to restrict unauthorized access.
Regular Audits: Periodic security reviews to safeguard user data.

Despite our efforts, no online service is 100% secure. Users acknowledge the inherent risks of data transmission over the internet.

7. YOUR RIGHTS AND CHOICES

Depending on your jurisdiction, you may have rights related to your personal data, including:

Access and Correction: Request access to or correction of your personal data.
Data Deletion: Request the removal of your data from our systems (subject to legal obligations).
Opt-Out of Marketing: Unsubscribe from marketing emails via provided opt-out links.
Restrict Data Processing: Request limitations on how we process your personal data.

To exercise these rights, contact us at [Insert Contact Email].

8. INTERNATIONAL DATA TRANSFERS

As a Singapore-based company, we process data in Singapore.
If you access JotGo from outside Singapore, your data may be transferred and processed internationally.
We ensure compliance with relevant data protection laws for cross-border transfers.

9. COOKIES AND TRACKING TECHNOLOGIES

We use cookies to enhance user experience, analyze traffic, and personalize content.
Users can adjust cookie settings in their browser preferences.
Disabling cookies may impact certain features of our Services.

10. THIRD-PARTY LINKS

JotGo may contain links to third-party websites or services.
We are not responsible for their privacy policies or data handling practices.
Users are encouraged to review the privacy policies of third-party sites before providing personal data.

11. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy at any time.
Material changes will be communicated via email or in-app notifications.
Continued use of JotGo after updates constitutes acceptance of the revised Privacy Policy.

12. CONTACT INFORMATION

For questions or concerns regarding this Privacy Policy, please contact us at:

Company Name: Digital Avenues Pte. Ltd.
Email: hello@jotgo.io
Address: 30 Cecil Street, Singapore 049712, Singapore

By using JotGo, you acknowledge that you have read, understood, and agreed to this Privacy Policy.