JotGo is a visual bug reporting and feedback management platform designed for product, QA, and engineering teams. It simplifies how teams capture issues, organize feedback, and collaborate across projects, environments, and stakeholders.

JotGo is built for product managers, QA teams, developers, agencies, designers, and customer-facing teams who need a faster and more accurate way to capture bugs and manage feedback across multiple environments.

No. Anyone can submit feedback using the JotGo widget — even non-technical stakeholders. Developers and PMs get deeper technical details automatically via metadata capture.

You pay only for the users who manage issues (PMs, QA testers, developers). You can invite unlimited collaborators for free — clients, designers, reviewers, or internal stakeholders who only need to submit feedback.

Yes, every paid plan includes a 14-day free trial with full access to core features.

Absolutely. You can upgrade, downgrade, or change billing frequency at any time. Changes are prorated automatically.

Yes. Annual billing provides a discounted per-user rate compared to monthly plans.

We support major credit cards, and enterprise customers can request invoicing or PO-based billing.

Free collaborators are users who can submit feedback, screenshots, and videos without paying for a seat. They do not count toward your paid plan.

Unlimited — across all plans.

Paid seats: PMs, QA testers, developers, engineering managers.
Free collaborators: designers, marketing, clients, leadership, internal reviewers.

The widget sits on your website or web app and allows users to submit visual feedback (screenshots, videos, annotations) with a single click. All submissions include detailed metadata for faster debugging.

Browser, OS, URL, viewport size, network information, and optional console logs.

Yes. Users can capture short screen recordings with optional audio narration directly from the widget.

Yes. You can use the widget on localhost, staging, QA, or production environments.

We currently support JIRA, Linear, and Zendesk, with more integrations coming soon.

With one click, you can push issues to your existing workflow tool. JotGo automatically includes screenshots, videos, metadata, and description fields.

Yes. Status changes in JIRA or Linear can be synced back into JotGo, ensuring your QA dashboard is always up to date.

Yes. JotGo follows best practices for data encryption, secure hosting, and access control. Enterprise plans include SAML/SSO, audit logs, and customizable security policies.

Your organization owns 100% of the data. You can export or delete it at any time.

Yes — available on the Enterprise plan.

All data is hosted on secure, industry-standard cloud infrastructure. Regional hosting options are available for enterprise customers.

Most teams are fully set up in under 15 minutes. Simply install the widget script and invite your team.

Yes — dev, staging, QA, UAT, and production. Each feedback item is automatically tied to the correct environment.

White-labeling options are available for enterprise customers where you can customize color, placement, labels, and messaging.

Analytics dashboards reveal trends in bug volume, severity, team performance, time-to-resolution, and hotspots across devices, pages, components, and environments.

Yes. You can customize statuses, tags, and workflows to match your team's development process.

Yes. JotGo groups related issues and highlights duplicates using similarity checks.

Yes — audit logs track every submission, change, assignment, and update for compliance and governance.

Yes. Enterprise clients can fully customize the widget with their own logo, colors, and domain for a seamless customer-facing experience.

Yes — but your users will only see your brand, not ours.

Email support is available for all plans, and priority support is available for Team and Enterprise customers.

Yes. For enterprise clients, we provide hands-on onboarding and configuration support.

We ship improvements and new capabilities regularly, and Team/Enterprise customers get early access to roadmap features.